Communication Guidelines

At Jupiter, we value open and respectful communication with our customers. We strive to provide the best possible services and support to meet your needs. Our commitment to treating all our customers with politeness, courtesy, and respect remains unwavering throughout every interaction, whether via phone, email, social media, or in-person. We kindly request you adhere to the following guidelines when interacting with us:

Respectful Language: Please use polite and respectful language when communicating with our representatives. We encourage constructive feedback and discussion, but we will not tolerate the use of abusive, offensive, or unparliamentary language.

Professional Conduct: Our representatives are committed to assisting you in a professional manner. We expect the same level of professionalism from our customers. Any behaviour that disrupts the ordinary course of communication, including harassment or personal attacks or sending explicit or nude content, will not be tolerated.

Compliance with Terms: By using our services or engaging with our representatives, you agree to comply with our terms and conditions, including these communication guidelines. Failure to adhere to these guidelines may result in action being taken against your account.

Consequences for Inappropriate Communication:

Account Restrictions: I We reserve the right to restrict access to certain features or services, temporarily or permanently, in case the customer engages into any of the aforementioned conduct including unparliamentary language, disrespectful behaviour towards our representatives.

Account Termination: In severe cases of repeated or egregious violations, we may choose to terminate the customer's account held with Jupiter App, and any associated relationship with our company or its group entities.

We believe that maintaining a respectful and professional environment benefits everyone involved. By adhering to these guidelines, we can ensure a positive and productive experience for all our customers and representatives.

We remain committed to serving you with utmost dedication and providing the best possible customer experience. Our aim is to foster an environment of mutual respect and open communication. By maintaining a positive and respectful interaction, we can work together to find the most suitable solutions for your needs.

Thank you in advance for your understanding and cooperation. Should you have any questions or concerns, please do not hesitate to reach out to us. We value your feedback and look forward to continuing our fruitful relationship.

Please note that these guidelines are subject to change at any time without prior notice. We encourage you to review them periodically to stay informed about any updates.

Thank you for your understanding and cooperation.

Team Jupiter

Communication Guidelines

Co-created community

Demystifying your money

Products on our Platform	Role of Partner
Bank and Deposit Accounts	AFTPL through its brand Jupiter has partnered with Federal bank to offer Savings Bank accounts, Fixed and Recurring Deposits to consumers.
Cards	AFTPL through its brand Jupiter is a marketplace which promotes co-branded cards distributed by Europa Neo Marketing Pvt Ltd in partnership with Federal Bank & CSB Bank. Cards are issued by the bank as per policy of the bank.
Loans	AFTPL through its brand Jupiter has partnered with Trillionloans Fintech Private Limited, Amica Finance Private Limited, Kisetsu Saison Finance (India) Private Limited to provide lending products to consumers
Mutual Funds	AFTPL through its brand Jupiter has partnered with AIAPL to provide mutual funds to consumers
Digital Gold	AFTPL through its brand Jupiter has partnered with MMTC-PAMP to provide Digital Gold products to consumers.
Health Insurance	AFTPL through its brand Jupiter has partnered with Onsurity to provide Health Insurance Products to consumers.
Gift Cards	AFTPL through its brand Jupiter has partnered with Pine Labs to provide Pre Paid Gift Card Products to consumers.