Edge Federal Bank Credit Card Key Fact Sheet
(Issued by Federal Bank)
Fees and Charges
Unit Fee as mentioned herein above is exclusive of applicable taxes including GST
* Overlimit – While we do not generally allow overlimit transactions. In case your credit limit is breached due to a higher amount presented by the merchant at the time of settlement, there will be no charges levied.
** TDS wherever applicable shall be deducted for the customer as per the rates notified by the government from time to time.
*** Fuel surcharge waiver will be offered on fuel spends of up to ₹4000 per billing cycle
Withdrawal Limits
Your Credit Limit will be communicated to you at the time of card issuance. These limits will be mentioned in your monthly statements.
Available credit limit is calculated by deducting the utilised limit from the Total Credit Limit. “Available Credit Limit” is the limit up to which you can make purchases.
Billing Statement
Your billing statement will be generated every month and sent to your registered email address (Refer to the MITC or Jupiter App for the exact dates based on your Billing cycle) It will contain a break-up of all fees, purchases, interest charges, repayments, refunds and taxes. In case the card was not used during the billing cycle, the billing statement will mention there were no spends in that month.
Minimum Amount Due
When you receive your Edge-Federal Card statement, you can choose to pay the total amount due or or the Minimum Amount Due. Minimum Amount Due stated in the monthly statement shall be calculated as per the following formula:
If the minimum amount due is less than ₹500, you’ll be charged 500 as the minimum amount due. If the total amount due is less than ₹500 then the total amount due value becomes the minimum amount due.
The Minimum Amount Due should be paid before the Payment Due Date. The remaining balance can be carried forward to subsequent months. Note, that paying the minimum amount due would still incur you finance charges on the unpaid bill amount.
Method of payment
You can pay the outstanding dues from the mobile app using the following modes:
• Auto-debit from your bank account
• Bank transfer from your bank account
• UPI payments (up to ₹2 lakh or any other such amounts prescribed from time to time) from any virtual payment account added to the Jupiter App.
• Via debit card and net banking through any bank account using a unique payment link sent to you via SMS and email
Federal Bank has the right to add/remove any methods of payment at any time.
Interest-Free (grace) period
Interest-free period, from the start of the billing cycle date, shall be 13 - 47 days (depending on the date of the transaction). However, the interest-free period will not be available if you fail to pay the total amount due of the previous month. The payment due date for the Edge-Federal Credit Card comes at least 14 days after the Statement Generation Date (Please check your statement for your exact Payment Due Date). Therefore, the interest free credit period can range from 13 - 47 days depending on the date of your credit card transaction.
Illustrative Example for Interest-Free Period Calculation
For a statement for the period from May 1, 2023 to May 30, 2023 the payment due date would be Jun 15, 2023. Assuming that you have paid the Total Amount Due of the previous month statement by the payment due date, the grace period would be:
- For a purchase dated May 2, 2023, the interest-free grace period is from May 2, 2023 to June 15, 2023, i.e. 45 days.
- For a purchase dated May 30, 2023, the interest-free grace period is from May 30, 2023 to June 15, 2023, i.e. 17 days.
Thus, the grace period can vary depending upon the date of purchase.
Note:
- If the Total Amount Due is not paid by the payment due date, then there will be no interest free period.
- For cash advances, interest is charged from the date of the transaction until the date of payment.
- There is an additional three day period (as mandated by the Reserve Bank of India (“RBI”) post the payment due date during which if you make a repayment, it is considered a timely repayment.
Illustration of Interest Charges
- Interest will be charged if the Total Amount Due (“TAD”) is not paid by the payment due date. Interest will be charged on the outstanding amount due and on all new transactions (from the transaction date) till such time as the total amount due is paid in full.
The following example shows how interest is calculated. In the table given below, it has been assumed that the TAD of the previous month’s statement has been paid by the payment due date and there is no outstanding amount. The statement generation date is the 1st. Given these assumptions, interest will be calculated as shown:
On statement dated 1 May 2023, the following interest charges will be levied. Interest is calculated using the following formula:
Note: These illustrations are meant to be indicative and to show how interest is calculated and charged.
Billing disputes resolution
In the event the Card Member disagrees with the charges indicated in the statement, it should be communicated to Bank by calling Customer Care on +91 86550 55086 within 30 days of receipt of the statement, failing which it would be construed that all charges indicated in the statement are accepted by you.
Complete postal address of Card-Issuer - The Federal Bank Ltd, 2nd Floor, Parackal Towers, Federal Bank, Operations Department, Parur Junction, Aluva, Ernakulam, Kerala, India, 683 102
Customer Care Numbers & Grievance Resolution Procedures
In the event that you are not satisfied with our services, you may register your grievance by any one of the methods given below.
Level 1 | Phone:91 8655055086, |
Level 2 | If you are not happy with the resolution, please contact Nodal Officer at:
grievanceescalations@federalbank.co.in
Nikhil A Associate Vice President The Federal Bank Ltd. 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101 Phone: 0484-2626366 |
Level 3 | If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer at: :
Minimole Liz Thomas Head – Service Quality Department The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India,683101 Phone: 0484-2626366 |
Level 4 | If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below. OR Write to CRPC in the below address: Reserve Bank of India, 4th floor, Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448 |
If the issue remains unresolved beyond 30 days even after reaching out to the above channels, or if the response is unsatisfactory, you may write to the Banking Ombudsman for an independent review. Details of the Banking Ombudsman Scheme are available on the Reserve Bank of India (RBI) website at https://www.rbi.org.in/.
