Terms & Conditions: Jupiter x OneAssist AC Preventive Maintenance Service (PMS) Plan
Welcome to the official Terms and Conditions for the Jupiter x OneAssist Air Conditioner (AC) Preventive Maintenance Service Plan. These rules govern the administration, limitations, exclusions, and digital claim procedures for the premium AC maintenance program offered to eligible Jupiter customers in partnership with OneAssist.
1. Plan Commercials and Landing Costs
The service plan carries a defined commercial structure tailored for the Jupiter platform. The base landing costs are subject to the following criteria:
2. Plan Coverage and Inclusions
Authorized subscribers are entitled to standard baseline maintenance benefits designed to maximize cooling efficiency and equipment lifespans:
- Maintenance Entitlement: Covers exactly one (1) complimentary Wet or Dry Preventive Maintenance Service (PMS) performed on the designated Air Conditioner within the plan validity window.
- Authorized OEM Network: Repairs and technical cleanings are routed exclusively through Original Equipment Manufacturer (OEM) authorized networks or certified OneAssist repair platform partners.
- Digital Platform Integration: Customers receive 100% end-to-end digital tracking visibility across every service stage via the mobile application platform.
3. Core Program Timelines & Structural Limitations (Exclusions)
The program is strictly bound by defensive validation parameters, mandatory safety buffers, and invoice matching constraints:
- Plan Tenure: Enforces a strict lifespan of one (1) month from the operational start date. All maintenance benefits expire permanently after this duration.
- Operational Start Date: Coverage activates precisely on the official date of issue of the Jupiter card.
- Mandatory Cooling Period: Enforces a strict seven (7) day cooling-off period immediately following plan activation. Service redemption cannot be requested or scheduled during these initial 7 days.
- Mandatory Documentation Rule: Service fulfillment is strictly contingent upon presenting a valid, matching equipment invoice copy. Service will be denied immediately if the invoice is missing or invalid.
4. End-to-End Digital Claim and Scheduling Procedures
Filing an emergency service request or preventative maintenance order is entirely paperless. Users must adhere to the following workflow:
- Initiation: Log into the official OneAssist mobile application, visit their online portal, or dial the national customer care support hotline directly at 1800 123 3330. Regional language assistance is fully supported upon customer request.
- E2E Digital Document Upload: To process the service request, the customer must electronically submit the following data points through the tracking platform:
- Comprehensive, clear photographs of the device taken from all sides.
- One (1) official government-issued photo identification proof.
- A complete copy of the original purchase invoice for the appliance.
- Technician Appointment & Visibility: Once documents are verified, a technician visit is officially scheduled. Customers can track real-time assessment, repair, or maintenance stages transparently via the application interface.
5. User Eligibility and Geographic Outreach
The program features strict distribution barriers and extensive pan-India geographic availability:
- Eligible Beneficiaries: Strictly restricted to target Jupiter account holders utilizing the ecosystem for eligible bill payments and financial card management.
- Geographic Serviceability: Active across all twenty-eight (28) States of India, providing service coverage inside more than 19,000 individual postal pin codes.
- Technician Network Support: Backed by a dense framework of over 500 service partners (combining OEM authorized service centers and OA certified shops) along with 200+ certified, dedicated service technicians operating in real time.