One Assist Plan4 Tnc
MITC
- Basic benefits –
|
Category |
1 – year plan benefits |
Coverages |
|
Wallet protection |
M-Wallet / UPI Fraud Protection - Pre-reporting cover of 10 days |
Up to INR 25,000 |
|
Card Fraud Protection - Pre Reporting period up to 30 Days |
Up to INR 25,000 |
|
|
Services |
One Call to Block & register all Cards and SIM card |
Covered |
|
Complimentary ID replacement |
PAN Card & Driving License |
|
|
Emergency travel Assistance (hotel settlement & return flight ticketing) |
Up to 40,000 each in India |
|
|
Complimentary 1-yr OTT subscription 1 |
12-month SonyLIV subscription (MOBILE ONLY) worth 699/- |
|
|
Complimentary 1-yr OTT subscription 2 |
12-month Amazon Prime worth 1499/- |
- Active period of Membership:
1 year from plan purchase
- Documentation:
For Card fraud/ m-wallet/ UPI protection:
Documents required for filing claims may include, inter alia:
a) Claim form duly filled & signed by the Customer; and
b) F.I.R. or intimation copy issued by the police; and
c) Confirmation for blocking the Card/ m-wallet/ UPI
d) Bank Statement indicating the fraudulent transaction
e) Correspondence with the Bank on the fraud including a dispute letter submitted to the bank
f) Any other document(s) as may be required by One Assist/Insurer pertaining to the claim loss.
· Admissibility Guidelines:
For Card/ m-wallet/ UPI fraud protection: Claims reporting to be done within 24 hours of discovering the loss.
- Cancellation Grids:
|
Period |
Refund percentage |
|
0-15days |
100% |
|
>15 days |
No refund |
The above refund percentage is on Plan Fee. NO refund applicable if any of the services are used within the first 15 days.
- How to raise claim –
For claims related to cards/ m-wallet/ UPI frauds and other features, you can raise a service request through our toll-free number – 18001233330 within 24 hrs of discovering the loss.
For claims related to any of the OTT services, you can raise a service
request on OneAssist App (login using your registered mobile number).
- Download our app from - https://onelink.to/afkpu6
Terms & Conditions
Congratulations on purchasing this servicing plan. Please read the terms and conditions, so that you understand the coverage under this plan.
STANDARD TERMS AND CONDITIONS
1. DEFINITIONS
1.1 Plan(s): shall mean either or all of the products/ services package offered by OneAssist from time to time, which products/services may have optional add-on components or features, details of which are mentioned in the Welcome letter kit / Welcome email / Welcome message.
1.2 Plan Fee: shall mean the fees charged by OneAssist from time to time for the Plan(s) availed by the Customer and set out in the respective Plan Terms. The Plan Fee is applicable for the respective duration of the plan as mentioned below. The Plan Fee is inclusive of all applicable taxes.
1.3 Plan Terms: shall mean the specific terms and conditions separately provided with the Terms herein which shall be specifically applicable in relation to each Plan(s).
1.4 Cancellation Period: shall mean the number of days from the date of activation of the Plan(s) within which the Customer may cancel the Plan(s) and obtain a full refund of the Plan Fee.
1.5 Service Partner: means any third-party logistics or repairs service provider affiliated with OneAssist.
1.6 Personal Information/Data: shall mean and include such personal and financial information of the Customer relating to his/her data /or documents, in any medium including financial information such as bank account or credit card or debit card or other payment instrument details, identification document details including passport, PAN card details, driving license, etc.
2. PURPOSE
2.1 These terms and conditions (“Terms”) shall govern the transaction between OneAssist Consumer Solutions Private Limited (“OneAssist”) and the party whose name appears on the Order (“Customer”) in relation to the Plan(s) provided by OneAssist.
2.2 These general terms and conditions define the framework and the respective obligations of the parties. Specific terms and conditions relating to the specific Plan(s) that has been availed or subscribed to by the Customer supplementing or derogating from these general terms and conditions may be agreed to in the Plan Terms in writing which shall be annexed to this Terms.
2.3 Customer acknowledges the receipt of the Terms and the Plan Terms, as applicable and agrees to be fully bound by the Terms and the relevant Plan Terms. In the event, the Customer avails of any service or benefit under any of the Plan Terms, or lodges a service request within the term of the Plan, the Customer shall be deemed to have accepted the Terms unconditionally.
3. CUSTOMER CONSENTS AND CONFIRMATIONS
3.1 Further, the Customer has and hereby consents to the use of the Personal Information by OneAssist for the purposes of providing the various services under the Plan(s) offered by OneAssist. OneAssist respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by OneAssist by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.
3.2 The Customer also hereby consents to the Personal Information being disclosed by OneAssist to any third party including any Service Partner of OneAssist who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law.
3.3 The Customer expressly and without limitation, consents to OneAssist or its Service Partners recording phone calls between the Customer and OneAssist on OneAssist’s helpline numbers set out in the relevant Plan Terms in order for OneAssist to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
3.4 The Customer acknowledges that OneAssist has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.
3.5 The Customer hereby provides his/her consent to OneAssist for appointing employees/collection agents to collect amounts payable to OneAssist, as may be considered necessary in the sole discretion of OneAssist and which shall be at the sole risk and cost of the Customer.
3.6 The Customer acknowledges that OneAssist may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to OneAssist disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
3.7 The Customer hereby consents to OneAssist identifying any other service providers and/or products that may be of some interest to the Customer.
3.8 The Customer hereby consents to receiving period SMS / WhatsApp message / email communication from OneAssist of information pertaining to its product features / services.
4. TOTAL FEES/CHARGES
4.1 OneAssist shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-time payment of the Plan Fee for the applicable period or authorize OneAssist with appropriate debit instructions to deduct the Plan Fee from the Customer’s bank or credit/debit card from time to time including applicable taxes and levies.
4.2 The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan Terms.
4.3 Activation of OneAssist Plan(s) is subject to realization/receipt of the Plan Fee by OneAssist.
5. PROCESSING OF SERVICE REQUESTS
5.1 Any service request made by the Customer under these Terms and Plan Terms shall be subject to the following:
a) The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer at a later date;
b) The Customer having provided OneAssist with full and accurate information in connection with the coverage, as applicable;
c) The Customer having acted in a bona fide manner to make a service request;
5.2 Notwithstanding anything contained hereinabove, OneAssist shall not be obliged to entertain any service request from the Customer unless the Plan Fee up to the date of service request has been paid.
6. CANCELLATIONS/ RENEWAL/TERMINATION
6.1 OneAssist will cancel the Terms and/or the Plan Terms if OneAssist does not receive the Plan Fee (all inclusive) on the date it is due.
6.2 OneAssist will cancel the Terms and/or the Plan Terms if the Customer has at any time:
a) agreed to help any third party to try to fraudulently or dishonestly obtain money from OneAssist; or
b) is in violation of applicable law as may be relevant to the use of the Plan(s); or
c) failed to meet the Terms and/or the Plan Terms, or to act in good faith, openly, honestly and in a bona fide manner towards OneAssist including by providing false or inaccurate information; and
d) Customer fails to return to OneAssist or its authorized Service Partner(s)any goods/devices temporarily lent to him/her or money advanced on an emergency basis to him/her or tickets or hotel bookings made on behalf of the Customer and which are to be returned/reimbursed/paid as per the terms of the Plan to OneAssist or to its authorized Service Partner.
6.3 If notice of termination is provided by the Customer within the Cancellation Period, a full refund is available. However, if the Customer has lodged a service request or availed of any benefit under any of the Plan Terms at any time during the Cancellation Period, no refund will be available. After the expiry of the Cancellation Period, for any cancellation by the Customer, OneAssist will not refund the Plan Fee.
|
Period |
Refund percentage |
|
0-15days |
100% |
|
>15 days |
No refund |
The above refund percentage is on Plan Fee.
7. CONFIDENTIALITY
7.1 OneAssist shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.
8. REPRESENTATIONS AND WARRANTIES
8.1 The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by the Customer
8.2 The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.
9. OBLIGATIONS AND COVENANTS OF THE CUSTOMER
9.1 The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan Terms in relation to the use of the Plan(s).
9.2 The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:
a) belongs to another person and to which the user does not have any right to or which is confidential;
b) is an impersonation of another person, grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
c) harm minors in any way;
d) infringes any patent, trademark, copyright or other proprietary rights;
e) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
f) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
g) Threatens the unity, integrity, defense, security or sovereignty of India or seditious, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation or violates any other provision of law.
10. LIMITATION OF LIABILITY
10.1 OneAssist shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). OneAssist disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. OneAssist’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
11. INDEMNITY
11.1 The Customer hereby agrees to defend, indemnify and hold OneAssist and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by OneAssist or its officers or employees arising out of:
a) any wrongful act or omission of the Customer in relation to the usage of the Plan(s);
b) any wilful misconduct, gross negligence or fraud by the Customer;
c) any failure of the Customer to comply with the applicable law;
d) any breach of the representations, warranties, obligations and covenants of the Customer or a default of the Customer’s obligations; and
e) any third-party claims arising out of the Customer’s use of the Plan(s).
11.2 This indemnity will survive the termination of the Terms and/or the Plan Terms and is in addition to and not in substitution of the other remedies and rights that OneAssist may have, either at law in the Terms and/or the Plan Terms
12. NOTICES
12.1 Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.
OneAssist Consumer Solutions Private Limited
Third Floor Fleet House, Next to Marol Naka Metro Station, Andheri - Kurla Rd,
Gamdevi, Marol, Naka, Mumbai, Maharashtra 400059
13. MISCELLANEOUS
13.1 The Terms will inure to the benefit of the legal successors of OneAssist. Other than as stated above, no assignment of the Terms is possible.
13.2 OneAssist will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire, epidemic, quarantine restrictions, outbreak of debilitating disease and any travel restrictions or bans (including bans on non-essential travel) issued by any governmental authority, lockout and explosions, or any other events reasonably beyond the control of either party.
13.3 OneAssist reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms, he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall be deemed accepted where the Customer continues to use the services available under the Terms and/or the Plan Terms one (1) month after the amendment has taken effect.
13.4 The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings, and agreements, either oral or written.
13.5 The Agreement shall be governed by the laws of the Republic of India.
13.6 All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act, 1996, by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be Mumbai. The language of the arbitration proceedings shall be English. The decision of the arbitrator shall be final and binding on the parties.
OneAssist provides the following features under this plan from the time of plan activation:
|
Category |
1 – year plan benefits |
Coverages |
|
Wallet protection |
M-Wallet / UPI Fraud Protection - Pre-reporting cover of 10 days |
Up to INR 25,000 |
|
Card Fraud Protection - Pre Reporting period up to 30 Days |
Up to INR 25,000 |
|
|
Services |
One Call to Block & register all Cards and SIM card |
Covered |
|
Complimentary ID replacement |
PAN Card & Driving License |
|
|
Emergency travel Assistance (hotel settlement & return flight ticketing) |
Up to 40,000 each in India |
|
|
Complimentary 1-yr OTT subscription 1 |
12-month SonyLIV subscription (MOBILE ONLY) worth 699/- |
|
|
Complimentary 1-yr OTT subscription 2 |
12-month Amazon Prime worth 1499/- |
Please note the following T&Cs for the above given features:
1-call to block all assets:
1. Customer must provide and promptly update all his Card details with OneAssist.
2. In case of a fraud, you may reach out to us at 1800 123 3330. In the event of theft or loss of wallet, the Customer has to immediately call OneAssist to report the loss of the wallet. In order to give a request to block any Card, the Customer should provide relevant details for Cards with OneAssist prior to placing the request for blocking. In the event that customer input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), OneAssist will assist the Customer by conferencing the Customer on the telephone call with the Issuer in order for the Customer to provide such PIN/TIN for authentication purposes.
3. In case the Customer has not shared the details of a particular Card with OneAssist and requests the same to be blocked Card, with OneAssist shall attempt to block the same help of other details provided by the Customer on a best effort basis.
4. The Customer must follow the Issuer's instructions and meet all the Issuer when using the Cards. OneAssist will not facilitate payment of any claim where the Issuer informs OneAssist of the Customer noncompliance or breach of the Issuer's terms. The decision of the Issuer in this regard will be final.
5.The Customer hereby consents to OneAssist acting on its behalf and to do all such acts necessary in the performance of its obligations as set out herein via the Issuer.
Card fraud protection:
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It is hereby agreed and declared that, this program is extended to cover the following 1. Any fraudulent Use of a Bank Card(s) where property, labor or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephone, fax machines, postal services or a computer-based system or network 2. Losses arising out of duplicate or counterfeit cards as issued by the Bank named in the Schedule created without the Card holder's Knowledge, 3. Any fraudulent loss or damage arising due to Information obtained by Unauthorized Access to sensitive information such as usernames, passwords and any card details by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the Insured or the insured's Bank Card processor. 4. The customer must cancel the Card as soon as practicable, but in any event not more than 1 day, after receipt of notification of the unauthorized access or theft. 5. The Customer shall, immediately upon any loss or fraudulent use of the Card(s}, report the same to OneAssist by calling OneAssist toll free number. 6. The Customer undertakes to act in a bona fide manner and shall with any third party, attempt to fraudulently benefit from this or any other Plan. 7. Claims will be governed by the Insurer's/Issuer's terms and conditions, as applicable. 8. The pre reporting and post reporting cover is provided on a case-to-case basis whereby OneAssist will ascertain or determine the eligibility of the Customer's claim on the basis of self-declaration by the Customers and the circumstantial facts surrounding each situation. 9. The pre-reporting cover is provided for fraudulent transactions on lost Cards up to 30 days prior to the reporting. The pre-reporting cover for fraud must be reported by the Customer to OneAssist by calling OneAssist within 24 hrs of discovering the loss/fraud. 10. It is mandatory that for pre- reporting and post reporting cover, the Customer should have actually lost the Card and reported it to be lost to OneAssist. 11. One Assist reserves the right to determine the actual time of the call, based on the call records available with OneAssist in order to ascertain the cover. The Insurer is fully responsible to ensure that the pre-reporting claim payment is made in the name of the insured member of the group, i.e. the Customer, even if the cheque is sent to the OneAssist for administrative convenience. OneAssist's responsibility will be restricted to assisting the Customer in the registration and in the follow up of the claim.
Exclusions: The insurance company will not make any payment in respect of:
1. Losses sustained by the Insured Person(s)resulting directly or indirectly from any fraudulent or dishonest acts committed by Insured Person(s)'s employee and family member, acting alone or in collusion with others in respect of the Card. 2. Losses sustained by the Insured Person(s) through forgery or alteration of or on or in any written instrument required in conjunction with any Card. 3. Losses resulting from any Card issued without making a proper application to the Insured named in the Schedule. However, this exception will not apply in respect of replacement of a Card which has been previously issued by the Insured named in the Schedule. 4. Losses arising out of use of the Card by the Insured Person(s) with intent to defraud the Insured named in the Schedule. 5. In case of mis-representation of facts by the insured person with regards to the loss details/claim details/cause of loss etc., the claim would be inadmissible. 6. Claim is inadmissible in case card issuing bank/ authority reverses the transactions or reimburses the customer up to the loss. 7. Losses, which the Insured named in the Schedule is legally entitled to recover from the Insured Person(s), or the corporate or other legal entity agreeing to honor Card expenses incurred by the Insured Person(s). 8. Insured take all reasonable care and precautions to prevent accident, loss or damage and to act prudently to minimize any claim arising out of an insured peril 9. In case of cancellation of purchases of products or services, if the amount refunded is not credited to the Original Source of Booking, then the insurance company will not make payment for any claim arising as a consequence of this to the Insured / Insured Person(s). 10. Loss arising due to gross negligence on your part including but not limited to sharing of One-Time password/PIN with anyone 11. NEFT, IMPS and Net banking transactions. 12. Any M-Wallet or UPI transactions not covered under Card Fraud Protection coverage 13. The Company will not make any payment for any claim directly or indirectly arising from, or occasioned by, or due to: · Loss incurred by the cardholder because of misuse of credit card at any site not having authorized Verisign Security status or any other equivalent security status at any point in time for the entire period of the insurance. · Any transactions not confirmed by host website or authorized bank. · Any errors made by the host website or authorized bank.
Documents required for filing claims may include, inter alia: · Claim form duly filled & signed by the Customer; and · F.I.R. or intimation copy issued by the police; and · Bank Statement indicating the fraudulent transaction · Correspondence with the Bank on the fraud including a dispute letter submitted to the bank · Any other document(s) as may be required by the respective Insurer
Loss arising due to gross negligence on your part including but not limited to sharing of One Time password with anyone m-wallet/ UPI fraud protection: Claim settlement shall be at the sole discretion of the insurance Company The Insurer under policy is covered under: · Computer Fraud · Phishing Attack · Un-Authorized use of money from M-Wallet/UPI of Insurer due to loss of phone of the Insurer
Condition of Coverage: 1. The Customer shall, within 24 hours upon any loss or fraudulent use of M-Wallet/UPI, report the same to OneAssist by calling OneAssist toll free number 2. Customer shall immediately inform the M-Wallet/UPI provider for blocking of their M-Wallet/UPI. 3. Cover shall only apply to losses, occurring to a maximum of 10 Days prior to the reporting of the claim by customer 4. This only covers money in customers M-wallet/UPI. 5. The maximum aggregate liability is restricted upto the value of sum insured
Exclusions of M-Wallet /UPI Insurance Cover: 1. Consequential loss: Consequential loss directly or indirectly arising from or in connection with any Loss, unless covered under Extension of Covers: · Data Reconstitution Costs, · Interest' or · Investigation Costs. 2. Fire- Loss caused by any fire 3. Intellectual property rights and Trade secrets Loss of or arising from the accessing of any confidential information including but not limited to trade secrets, computer programs, customer information, patents, trademarks, copyrights or processing methods, except to the extent that any such information is used to support or facilitate the committing of a Criminal Act covered by this policy. 4. Insured take all reasonable care and precautions to prevent accident, loss or damage and to act prudently to minimize any claim arising out of an insured peril 5. Kidnap and Ransom Loss arising from or in connection with kidnap, ransom or any threat thereof 6. Loss arising due to gross negligence on your part including but not limited to sharing of One-Time password/PIN with anyone. 7. In case of mis-representation of facts by the insured person with regards to the loss details/claim details/cause of loss etc., the claim would be inadmissible 8. Claim is inadmissible in case card issuing bank/ authority reverses the transactions or reimburses the customer up to the loss. 9. Losses due to cyber-crimes on any digital platforms or financial institution. · Loss incurred due to erroneous debits arising on fraudulent or other transactions, on account of system or technology related fault. · Loss incurred due to failure of security mechanism of the financial institution/digital wallet platform. · Any transactions not confirmed by the host website or the authorized financial institution. · Any errors made by the host website or the authorized financial institution 10. Territorial limits Loss arising from a Criminal Act occurring outside of the Territorial Limits a mentioned in Item 6 of the Schedule 11. Trade finance and Trade loans Loss resulting from the full or partial non-payment of or default under any: · credit agreement, extension of credit or hire purchase agreement; · loan or transaction of the nature of a loan; · lease or rental agreement; or invoice, account, agreement or any other evidence of debt. However, this exclusion shall only apply to External Crime and then shall not apply to any Loss where the Insured has relied or acted upon any document that contains Forgery, Fraudulent Alteration or Counterfeit of currency notes or coins. 12. War Loss arising out of the consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, terrorism, rebellion, revolution, insurrection or military or usurped power or confiscation, nationalization, requisition, destruction of or damage to Property by or under the order of any government or public or local authority. 13. Prior or subsequent discovery of loss Loss the Insured Discovered: · prior to the commencement of the policy period; or' · subsequent to the expiry of the Policy Period or Extended Discovery Period (if applicable).
List of documents required for filing claims are:
· M-Wallet/UPI Statement · FIR/Police Intimation · Claim Form · Confirmation for blocking the M-Wallet/UPI account · Any other document as required by the insurer
Complimentary annual (Mobile ONLY) SonyLIV subscription - 1- Customer needs to login to the OneAssist App for the SonyLIV voucher. 2- Customer will go into the membership details wherein he/ she can select redeeming the 1yr SonyLIV membership benefit. 3- Customer will see a code being provided on chat which they need to use on aggregator website/ app to get the SonyLIV voucher 4- Use the voucher generated at aggregator website/ app to further activate the SonyLIV membership by downloading SonyLIV app/ web link. 5- No requests will be entertained for the benefit beyond the time periods mentioned above. 6- Customer is eligible for taking a SonyLIV voucher only once in a span of 12-months from the date of starting the plan.
Complimentary annual Amazon Prime subscription - 1. Customer needs to login to the OneAssist App for the Amazon Prime voucher. 2. Customer will go into the membership details wherein he/ she can select redeeming the 1yr Amazon Prime membership benefit. 3. Customer will see a code being provided on chat which they need to use on aggregator website/ app to get the Amazon Prime voucher 4. Use the voucher generated at aggregator website/ app to further activate the Amazon Prime membership by downloading Amazon Prime app/ web link. 5. No requests will be entertained for the benefit beyond the time periods mentioned above. 6. Customer is eligible for taking a Amazon Prime voucher only once in a span of 12-months from the date of starting the plan.
ID replacement:
· This replacement service is only available to the Customer when the Customer report to OneAssist. · The replacement service to be given only if PAN or DL is lost or stolen and it will be upon the sole discretion of OneAssist. The Customer must report the loss of the PAN Card/ Driving License to OneAssist. The Customer also needs to provide OneAssist with the PAN Card number/ Driving License & all the documents required by the PAN card/ Driving License issuing authorities.
Emergency Travel Assistance: 2. The emergency travel assistance services shall be made available to the Customer at the sole discretion of OneAssist and subject to the Customer consenting to OneAssist making such enquiries as may be deemed necessary in the sole discretion of OneAssist, in order to assess the claim or the benefit sought to be availed of by the Customer. 3. If the Customer is in India or abroad at the time of loss of the Card, OneAssist shall, at its discretion facilitate through its Service Partners, payments to the Customer's hotel in order to cover the Customer's hotel bill. 4. OneAssist shall facilitate through its Service Partner, at its sole discretion, payment in India towards ticketing arrangements (in the event the Customer is abroad/in India) on behalf of the Customer in order to make alternate travel arrangements to return to the travel destination nearest the Customer's home. This facility shall be made available in the event the Customer's travel tickets have been lost or stolen at the same time as the loss of the Cards. 5. Any advance made to or on behalf of the Customer, including the emergency ticketing, emergency hotel bill payment and the emergency cash assistance (if applicable) here under shall be interest free and repayable within twenty-eight (28) days from the date of the advance being provided. In the event of the advance not being repaid / reimbursed within the stipulated time, OneAssist shall be at liberty to take such action as may be deemed necessary, in the sole discretion of OneAssist, to recover the advance which shall be to the cost of the Customer and shall constitute a debt payable by the Customer to OneAssist. 6. The Customer shall sign such documents acknowledging receipt of the advance, including the emergency cash assistance at the time such advance is made by OneAssist or through any of its Service Partners.
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14. SERVICE REQUEST PROCESS
1. You should log in your service request by calling our 24x7 toll-free helpline (1800-123-3330). You can also raise a service request using the OneAssist website/Android and iOS Apps.
2. You should fill in the required details detailing the issue that you are facing. Please note that you should provide complete and accurate information describing the issue faced.
3. Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request. Please follow the troubleshooting steps before registering the request.
4. For functional breakdown, OneAssist authorized service expert will visit you as per the scheduled time and carry out the repairs. In case you have trouble requesting a service, please call us on 1800-123-3330 (toll-free) and we will be happy to assist you.
5. For m-wallet/UPI/ card fraud claims, customer needs to place the request by calling our 24x7 toll-free helpline (1800-123-3330). Following documents are required for servicing of cards/ m-wallet/ UPI claims:
i) Claim form duly filled & signed by the Customer; and
ii) F.I.R. or intimation copy issued by the police; and
iii) Confirmation for blocking the Card/M-Wallet/UPI account
iv) Bank Statement indicating the fraudulent transaction
v) Correspondence with the Bank on the fraud including a dispute letter submitted to the bank
vi) Any other document(s) as may be required by One Assist/Insurer pertaining to the claim loss.
6. OneAssist team registers the service request and sends copies of claim form to be filled and required documentation details to the customer over email.
7. Customer is required to submit scanned copy of claim form duly filled up and signed by the customer along with the supporting documents mentioned above.
