OneAssist X Jupiter
MITC
A holistic plan offering customers with round-the-clock wallet protection along with OTT and travel benefits.
Basic Benefits
Wallet Protection
- M-Wallet / UPI Fraud Protection (Pre-reporting cover of 10 days): Up to ₹1,00,000
- Card Fraud Protection (Pre-reporting period up to 30 days): Up to ₹1,00,000
Services & Benefits
- One Call to Block & Register all Cards
- Complimentary PAN Card & Driving License Replacement
- 4-Month Spotify Premium Membership (Worth ₹796)
- 6-Month Swiggy One Membership (Worth ₹898)
- Chai Point – 6 free chai vouchers (Minimum bill ₹199)
- Pizza Hut – 6 vouchers of ₹150 off (Minimum order ₹499)
*Benefits become eligible for redemption after 2 days of plan purchase.
Membership Period
The membership is valid for 1 year from the date of plan purchase.
Documents Required for Card / M-Wallet / UPI Fraud Claims
- Claim form duly filled and signed
- FIR or Police Intimation Copy
- Confirmation of Card/M-Wallet/UPI Blocking
- Bank Statement showing fraudulent transaction
- Correspondence with the Bank including dispute letter
- Any additional documents requested by OneAssist or the Insurer
Claim Reporting Guidelines
Claims for Card, M-Wallet, or UPI fraud must be reported within 24 hours of discovering the fraudulent transaction.
How to Raise a Claim
- Log in to the OneAssist App using your registered mobile number.
- Raise a service request.
- Download the app or use the live chat support.
- Submit the completed claim form along with the required documents.
Card Fraud Protection
The Card Fraud Protection cover includes fraudulent card usage, duplicate or counterfeit cards, unauthorized access to sensitive information, and phishing-related frauds, subject to the terms and conditions of the insurer.
Exclusions
- Fraud committed by family members or employees.
- Forgery or alteration of written instruments.
- Intentional misuse of the card.
- Sharing OTP or PIN with anyone.
- NEFT, IMPS and Net Banking transactions.
- Any transaction reimbursed by the issuing bank.
M-Wallet / UPI Fraud Protection
The policy covers computer fraud, phishing attacks, and unauthorized use of money from M-Wallets or UPI due to loss of the customer's phone.
Conditions of Coverage
- Report fraud within 24 hours.
- Immediately block the M-Wallet/UPI account.
- Coverage applies up to 10 days prior to reporting.
- Coverage is limited to the insured amount.
Exclusions
- Consequential losses.
- Fire-related losses.
- Sharing OTP or PIN.
- Cyber fraud due to bank/system failures.
- Losses outside India.
- War or terrorism-related losses.
Complimentary Benefits
- Spotify Premium – 4 Months
- Swiggy One – 6 Months
- Chai Point Offers
- Pizza Hut Offers
ID Replacement
Customers can request replacement of lost PAN Card or Driving License. OneAssist will bear the cost of issuing duplicate documents, subject to the applicable terms and conditions.
Standard Terms & Conditions
Definitions
Definitions related to Plans, Plan Fee, Cancellation Period, Service Partner, and Personal Information.
Customer Consents
By purchasing the plan, the customer agrees to OneAssist's terms regarding data usage, communication, and service delivery.
Processing of Service Requests
Service requests are processed only after successful payment of the applicable plan fee.
Cancellation
The plan is non-cancellable after the cancellation period and after any benefit has been availed.
Limitation of Liability
OneAssist's liability is limited to the amount of the plan fee paid by the customer.
Service Request Process
- Raise a claim through the OneAssist App.
- Follow troubleshooting steps if requested.
- Submit all required documents.
- OneAssist reviews the claim.
- Customer submits signed claim form and supporting documents.
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