4 Business Hour Jewel Compensation Policy
1. Introduction
At Jupiter, we value our customers and strive to ensure a seamless service experience. To recognize and reward quick resolution, customers are entitled to a Jewel Compensation within 4 business hours of raising a ticket through the official Jupiter app or support channels.
2. Eligibility for Jewel Compensation
- Jewel Compensation is applicable for all customer support tickets (except through some exclusions mentioned below) raised through official channels.
- Jewel Compensation will be provisionally credited within 4 business hours from the time of registering the ticket.
- This credit is provided as a goodwill reward and will remain with the customer irrespective of final resolution timelines.
3. Exclusion – Dispute Tickets
The 4 Business Hour Jewel Compensation will not be applicable in cases where the customer ticket is categorized as a Transaction Dispute.
Examples of dispute tickets include (but are not limited to):
- Failed transactions (amount debited but not credited to the merchant).
- Duplicate or multiple debits.
- Unauthorized or fraudulent transactions.
- Goods/services not delivered or refunds not received.
- Subscription/recurring transaction-related complaints.
Dispute cases are subject to standard investigation timelines (up to 90 days) as per banking and regulatory guidelines.
4. General Conditions
- Jupiter reserves the right to classify tickets as “Disputes” and apply the exclusion accordingly.
- This policy is governed by applicable banking and card network regulations.