Investor Charter in respect of Investment Adviser (IA)
A. Vision and Mission for Investors
Vision: Invest with knowledge and safety.
Mission: Enable every investor to select suitable investment products based on their needs, monitor and manage them to meet financial goals, and achieve overall financial wellness.
B. Details of Business Transacted by the Investment Adviser with Respect to Investors
• Enter into a written agreement with each client covering fees, conflict-of-interest disclosures, and confidentiality of information.
• Conduct unbiased risk profiling and suitability assessment before providing advice.
• Employ only qualified and certified personnel for investment advisory services.
• Communicate exclusively through official channels and maintain complete records of all advisory interactions, including pre-onboarding discussions.
• Undergo annual audits and disclose the audit status as required by SEBI.
• Display on the website the name, type of registration, SEBI registration number and validity, full address, contact number, and SEBI’s regional office details.
• Disclose the number and status of investor complaints on the website and mobile application.
C. Services to Investors
• Share a signed copy of the client agreement at onboarding.
• Complete KYC verification of clients before offering advice.
• Make full disclosures of business model, affiliations, compensation, and conflicts of interest in the agreement and on the website.
• Do not access or operate client accounts or holdings.
• Provide investment advice strictly on the basis of the client’s risk profile and suitability assessment.
• Disclose the client’s risk profile and rationale for recommendations.
• Periodically review the client’s suitability and update advice as appropriate.
D. Grievance Redressal Mechanism
Stage 1 – The investor may contact the Investment Adviser at compliance_mf_eop@jupiter.money or 022-68619000. The Investment Adviser shall resolve the grievance within 21 calendar days.
Stage 2 – If not satisfied, the investor may lodge a complaint on SEBI’s SCORES platform. The complaint will be reviewed first by the Investor Assistance and Advisory Services Bureau (IAASB) and then, if necessary, by SEBI.
Stage 3 – If the issue remains unresolved, the investor may initiate proceedings through SEBI’s SMART-ODR platform for online dispute resolution.
Physical complaints may be sent to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, G Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400051.
E. Investors’ Rights
• Fair, transparent, and non-discriminatory treatment.
• Protection of privacy and confidentiality of personal data.
• Clear fee disclosure and receipt for all payments made through banking channels.
• Suitability-based investment advice aligned with the investor’s financial goals and risk appetite.
• Access to all records, reports, and agreements related to the engagement.
• Time-bound resolution of grievances and access to escalation mechanisms.
F. Responsibilities of Investors
Do’s
• Deal only with SEBI-registered Investment Advisers.
• Verify the validity of the registration on SEBI’s website.
• Pay advisory fees only through official banking channels and collect signed receipts.
• Insist on risk profiling before accepting any investment advice.
• Seek complete written terms and conditions before signing.
• Evaluate risk, liquidity, and safety aspects before investing.
• Stay vigilant and report grievances promptly if unresolved.
Don’ts
• Do not act on unsolicited calls, tips, or promises of assured or excessive returns.
• Do not transfer funds to the Investment Adviser for investment purposes.
• Do not share trading, demat, or bank credentials with anyone, including the adviser or their employees.
• Do not rely solely on repeated messages, calls, or inducements.
• Do not rush into investments inconsistent with your risk profile or objectives.
Mandatory Disclosures
- Monthly investor complaint data must be published by the 7th of the following month in the format prescribed by SEBI.
- Complaint trend (monthly and yearly) must be displayed on the website in a tabular and graphical format.
Entity Details
Amica Investment Advisers Private Limited
CIN: U65929MH2019PTC335288
SEBI Registered Investment Adviser: INA000015507
AMFI Registered CAT-1 Execution Only Platform: CAT-1 EOP-0005
Registered Office: 32, Viraj, Plot No. 124, Above HDFC Bank, SV Road, Khar (West), Mumbai 400052
Phone: 022-68619000
Jurisdictional SEBI Office: Plot No. C4-A, G Block, Bandra-Kurla Complex, Bandra (E), Mumbai 400051
